Characters Missing (Jernoob)

View previous topic View next topic Go down

Characters Missing (Jernoob)

Post by Derp on Fri Nov 27, 2015 5:07 am

Hi did anybody else update their game and have their players on the login screen disappear? This better be a glitch of some sort..


Altcode: ~~New update on this issue~~

PMS has spoken and acknowledged the issue. Delete the app and reinstall and your characters should return!

Hello. This is the Pocket MapleStory team.

We've been reported of a issue from the iOS users that characters weren't visible in the main character selection screen.

We have found the source of the problem, and we have fixed this error immediately.

For the users with these problems, we ask you to delete your current game application from your device and download the latest app from the market.

We deeply apologize for the inconvenience this may have caused and we thank all the users for your patience and understanding.

Thank you.
avatar
Derp
Admin

Posts : 184
Join date : 2015-11-21
Location : North Carolina

Character
IGN: Derpamine
Class: Angelic Buster
Level: 139

Back to top Go down

Work?

Post by Snipermartz on Thu Dec 10, 2015 4:01 am

Did this work?

Snipermartz
Guest


Back to top Go down

Re: Characters Missing (Jernoob)

Post by Derp on Thu Dec 10, 2015 4:06 am

I personally had this issue on android, it did work for me.
avatar
Derp
Admin

Posts : 184
Join date : 2015-11-21
Location : North Carolina

Character
IGN: Derpamine
Class: Angelic Buster
Level: 139

Back to top Go down

Re: Characters Missing (Jernoob)

Post by Zlatan on Fri Dec 11, 2015 2:57 am

I am facing a slightly different issue.
For over 3 days now, I've been unable to log into my main character, yet I am able to enter other characters on the same account. I tried deleting the app, re-installing it, updating it and what else, but whenever I try to enter that specific character, the app collapses.

iOS user (iphone 4s & ipad mini) - this happens on both devices.
avatar
Zlatan

Posts : 2
Join date : 2015-12-11

Character
IGN:
Class: Beginner
Level: 1

Back to top Go down

Re: Characters Missing (Jernoob)

Post by altcode on Fri Dec 11, 2015 4:30 am

Sounds like it might be related to a buggy area you are in. Do you remember what map you closed it on? If you can remember, you could try reporting it to Nexon.

_________________
PocketMS: Zarahi (Angelic Buster)
avatar
altcode

Posts : 43
Join date : 2015-11-23
Age : 23
Location : California

Character
IGN: Zarahi
Class: Angelic Buster
Level: 70

Back to top Go down

Re: Characters Missing (Jernoob)

Post by Koota on Tue Dec 15, 2015 1:52 pm

Same issue as zlatan, works fine when i log into other characters but when i tey to log into my kaiser the game closes, i remember being in the city before the dojo city with the pandas.. Nexon hasnt answered now for 2 days.. Sad(

Koota
Guest


Back to top Go down

Re: Characters Missing (Jernoob)

Post by Zlatan on Wed Dec 16, 2015 11:38 am

I've had this issue since December 8th, and today this was their reply:
Nexon wrote:Hello. This is the Pocket MapleStory team.

We are terribly sorry for the inconvenience this may have caused.

We are currently aware of this issue as several users are having similar problems.

At the moment, we are trying to investigate for the source of the problem.

As this process may take some time, we ask for your patience and understanding.

We will let you know as soon as we have this fixed.

Thank you for enjoying our game.

Nexon Corporation
avatar
Zlatan

Posts : 2
Join date : 2015-12-11

Character
IGN:
Class: Beginner
Level: 1

Back to top Go down

Re: Characters Missing (Jernoob)

Post by altcode on Wed Dec 16, 2015 2:07 pm

Thanks for relaying their very vague message. I guess it's harder to pinpoint errors in an app than in a full computer game. Sad

_________________
PocketMS: Zarahi (Angelic Buster)
avatar
altcode

Posts : 43
Join date : 2015-11-23
Age : 23
Location : California

Character
IGN: Zarahi
Class: Angelic Buster
Level: 70

Back to top Go down

Re: Characters Missing (Jernoob)

Post by Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum